August 15, 2021
You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name." The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.
That comfortable relationship can extend to professionals you deal with, too. Think of your accountant, your dentist, your doctor. Most people try to stick with the same person or firm in those businesses. They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.
Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Kentwood (Kalamazoo Ave SE). You may have tried several facilities over the years until you found one that did good work at a reasonable price. The longer your relationship with your service facility, the better the people there understand your wants and needs.
And you trust them to only perform repairs you really need and not try to sell you parts and services you don't.
For most of us, it's a great feeling when you walk in the door and you're greeted with a smile. That goes for us at Tuffy Kentwood (Kalamazoo Ave SE) as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Kentwood (Kalamazoo Ave SE), we appreciate your loyalty as a customer. Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.
Tuffy Kentwood (Kalamazoo Ave SE)
4384 Kalamazoo Ave. SE
Kentwood, Michigan 49508
616.301.1436
April 21, 2024
Automotive design has come a long way since the days of the Model T, especially when it comes to safety technology. You can thank computers for a lot of the latest innovations. Here are a few that have been making their mark in recent years. Adaptive cruise control. This is cruise control with... More
April 14, 2024
If youve ever stepped on your brake pedal and felt your vehicle vibrate, thats a signal that you shouldnt ignore. A pulsating brake pedal is a sign that something is wrong. Braking action should be smooth, sure, and quiet, not shaky and noisy. Most newer vehicles have disc brakes, called that b... More
April 7, 2024
Have you ever thought about all the little things we do to keep our lives running smoothly - like vacuuming? It makes a room feel fresher and more comfortable. We may not consider that we're also prolonging the life of the carpet by keeping it clean. But Kentwood drivers don't always extend those... More