Kentwood Customer Detective Work
September 17, 2022
One might say the most challenging part of being an automotive service technician at Tuffy Kentwood (Kalamazoo Ave SE) is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challeng... More
Service Center Standard and Procedures
September 10, 2022
All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Kentwood auto... More
On Board Diagnostics for Your vehicle
May 24, 2020
Today we're going to talk about on-board diagnostics and the questions we hear from folks around Kentwood, Michigan , who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnost... More
On Board Diagnostics for Kentwood Motorists
January 18, 2020
Some Kentwood vehicle owners wonder why Tuffy Kentwood (Kalamazoo Ave SE) and other Kentwood auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Tuffy Kentwood (Kalamazoo Ave SE) for a tricky automotive problem shouldn't be a surprise. In the Kentwood area, a... More
How Does Tuffy Kentwood (Kalamazoo Ave SE) Know What to Recommend?
October 6, 2019
When you drop your vehicle off at Tuffy Kentwood (Kalamazoo Ave SE) in Kentwood, they don't just poke around under your hood looking for stuff to do. Tuffy Kentwood (Kalamazoo Ave SE) professionals have lists and procedures they follow for different types of service. First of all, your Kentwood s... More
Speak Up: Talking with Your Tuffy Kentwood (Kalamazoo Ave SE) Service Advisor
July 7, 2019
About 80% of the vehicles on Kentwood roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Michigan . Some of the maintenance issues are minor.... More
Questions to Ask Your Kentwood Service Advisor
September 16, 2018
We find that a lot of Kentwood drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe i... More
What Kentwood Automotive Service Consumers Should Know
May 28, 2018
There are some things drivers should know about Kentwood car service and repair. First and foremost, Tuffy Kentwood (Kalamazoo Ave SE) cares about you and your family's safety. And we really appreciate your business. Tuffy Kentwood (Kalamazoo Ave SE) in Kentwood wants to build a trusting relatio... More
What Kentwood Customers like About Us at Tuffy Kentwood (Kalamazoo Ave SE)
October 31, 2016
A big part of the service we provide at Tuffy Kentwood (Kalamazoo Ave SE) for our Kentwood customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Kentwood area customers. Even though we try to be proactive in our Tuffy... More
Ethics of Automotive Repair in Kentwood
August 28, 2016
We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Kentwood automotive service and repair industry hasn't been given a pass either.Unfortunately, ev... More